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Are you using mobile and digital tools to improve your patient and customer satisfaction measurement and follow-up? Read about easy ways to implement real-time feedback into your organizational processes that can boost brand satisfaction and positive word…


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Dr. McKinley Glover IV, MD, MHS, of Massachusetts General Hospital gives his opinions on using social media to gage patient experiences.


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Suffering. The very word made doctors uncomfortable. Medical journals avoided it, instructing authors to say that patients “ ‘have’ a disease or complications or side effects rather than ‘suffer’ or ‘suffer from’ them,” said Dr. Thomas H. Lee, the chief m…


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Erin McCann, Managing Editor at Healthcare IT News, writes on a new study on the digital prowess of modern doctors. More and more patients want their docs to go digital. But, as the new report highlights, many docs are still dragging their feet with techn…


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The findings of HIMSS Analytics' recent 2014 Patient Portal Study, published this past October, offer some interesting insights into provider organizations' appetite for – and strategies toward – patient engagement.


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