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Are you using mobile and digital tools to improve your patient and customer satisfaction measurement and follow-up? Read about easy ways to implement real-time feedback into your organizational processes that can boost brand satisfaction and positive word…


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The healthcare industry has taken a dramatic leap into the 21st century with an unprecedented systematic overhaul over the last few years. The day of paper record keeping and unreliable patient charts are now being replaced by the Electronic Health Reco…


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Dr. McKinley Glover IV, MD, MHS, of Massachusetts General Hospital gives his opinions on using social media to gage patient experiences.


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Suffering. The very word made doctors uncomfortable. Medical journals avoided it, instructing authors to say that patients “ ‘have’ a disease or complications or side effects rather than ‘suffer’ or ‘suffer from’ them,” said Dr. Thomas H. Lee, the chief m…


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Erin McCann, Managing Editor at Healthcare IT News, writes on a new study on the digital prowess of modern doctors. More and more patients want their docs to go digital. But, as the new report highlights, many docs are still dragging their feet with techn…


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The findings of HIMSS Analytics' recent 2014 Patient Portal Study, published this past October, offer some interesting insights into provider organizations' appetite for – and strategies toward – patient engagement.


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A new online survey by Harris Poll suggests that patients are more open to online Doctor visits than previously thought.


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Robert Vamosi of Forbes analyzes and comments on the newest innovation in hospital care in the digital real. Florida Hospital Celebration Health has begun badging all of its nurses and patients; allowing footsteps to be retraced, greater transparency, and…


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Hospital leaders discussed their individual organizations' strategies for integrating post-acute providers such as skilled nursing facilities into the care continuum as part of a panel discussion Tuesday at U.S. News & World Report's Hospital of Tomorrow …


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Deborah Weinstein, Medical Marketing & Media, gives insights into the prescriptions drugs market as new data from the PBM Express Scripts states its Silver plan members show that even with high demand and use for generic medications, specialty drugs and t…


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Blogger, Jason A.Wolf, of The Beryl Institute explains why all healthcare providers should take a step back and analyze the way we define and monitor patient experience.


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